Absa Private Banker Nokwazi Bonisile Zulu Private Banker Pietermaritzburg Chatterton Road

I wrote a review last week regarding Absa who held my money paid to a closed account i once had, due to their banker Nokwazi Bonisile Zulu being negligent account wasnt closed , and that account accumulated charges, last week they admitted the fault and promised to pay me! the emails below will showthat they requested my current banking account details i mailed them still they didnt transfare, Friday Xolani Shoba Area Manager at Absa told me the only way i can get my money back is to open an Absa account ( bank i hate that has given me nothing but problems forcing me to be a client to get my money back, I need my money so I comp****, it's Tueday I still havent been paid this is highly frustraiting! see emails below:

Shoba, Xolani: Absa <***ca> Wed, Aug 4, 4:22 PM (6 days ago) to me, Nokwazi, ***.z

Good Day Mr. Zulu

As per our telephonic discussion , please provide me with your latest banking details .

Regards

Xolani Shoba

Area Manager Coverage

Relatioship Banking – Inland Region ( PMB )

T +***9

M +***3

15 Chatterton Road, Ground Floor, Pietermaritzburg, 3201, South Africa

www.absa.co.za

© 2018 Business Portal. All rights reserved.

Absa Bank Limited is a subsidiary of Absa Group Limited and is an Authorised Financial Services Provider and Registered Credit Provider, registration number: NCRCP7.

Absa Bank Limited provides services to Absa Group Limited and its subsidiaries.

Absa is committed to complying with applicable data privacy laws and to safeguarding the privacy and security of the personal information it collects and processes, in respect of all current and prospective clients. To understand more about how we collect, store, and process your personal information, please view our privacy statement at absa.co.za

This e-mail and any attachments are confidential and intended solely for the addressee and may also be privileged or exempt from disclosure under applicable law. If you are not the addressee, or have received this e-mail in error, please notify the sender immediately, delete it from your system and do not copy, disclose or otherwise act upon any part of this e-mail or its attachments. Internet communications are not guaranteed to be secure or virus-free. We do not accept responsibility for any loss arising from unauthorised access to, or interference with, any Internet communications by any third party, or from the transmission of any viruses. We may monitor replies to this e-mail for operational or business reasons. Any opinion or other information in this e-mail or its attachments that does not relate to our business is personal to the sender and we do not endorse it. 11

Shoba, Xolani: Absa Mon, Aug 9, 8:01 PM (13 hours ago) to me, Nokwazi

Good day Wandile

I will have to follow up tomorrow when I am at the office as we had submitted your claim on Friday though it was late .

Wandile Zulu <***> 9:35 AM (0 minutes ago) to Xolani:, Nokwazi

Chief

I believe I have been patient enough, from the account I requested to be closed to me being inconvenienced for the money that was grandfathered to Absa 9 July 2020 by sars! For Absa failing to pay me I had to provide proof that you messed up, you made me open an account on Friday to Absa so that I can get my ****ing money h the is ain’t no loan, your service is utterly **** you don’t care about your clients and a pure failure at managing expectations! I cannot believe I’m still chasing my money after you made me jump through so many hoops!

And yet still i haven’t been paid! Your mail below Xolani is false!

I have so many followers on social media I’m telling the world of this experience.

On Mon, 09 Aug 2021 at 20:01, Shoba, Xolani: Absa <***ca> wrote:

Good day Wandile

I will have to follow up tomorrow when I am at the office as we had submitted your claim on Friday though it was late .

Regards

Xolani Shoba

Area Manager Coverage

Relatioship Banking – Inland Region ( PMB )

T +***9

M +***3

15 Chatterton Road, Ground Floor, Pietermaritzburg, 3201, South Africa

www.absa.co.za

From: Wandile Zulu <***> Sent: Saturday, August 7, 2021 8:26 AM To: Shoba, Xolani: Absa <***ca> Cc: Moodley, Shantal: Absa <***ca>; Nokwazi Bonisile Zulu (ZA) <***ca> Subject: Re: FW: C-***7 : Absa Private Banker Nokwazi Bonisile Zulu [ ref:_00D1r1GluM._5005q1sR5P:ref ]

Hi Xolani

I still haven’t received my money ?

What’s the hold up.

Regards

W

On Fri, 06 Aug 2021 at 15:44, Wandile Zulu <***> wrote:

Hi

Please mail me proof of payment asap. This delay and inconvenience has cost me dearly.

Regards

Wandile

On Fri, 06 Aug 2021 at 15:21, Shoba, Xolani: Absa <***ca> wrote:

Thank you Mr Zulu

Regards

Xolani Shoba

Area Manager Coverage

Relatioship Banking – Inland Region ( PMB )

T +***9

M +***3

15 Chatterton Road, Ground Floor, Pietermaritzburg, 3201, South Africa

www.absa.co.za

From: Wandile Zulu <***> Sent: Friday, August 6, 2021 3:16 PM To: Shoba, Xolani: Absa <***ca> Cc: Moodley, Shantal: Absa <***ca>; Nokwazi Bonisile Zulu (ZA) <***ca> Subject: Re: FW: C-***7 : Absa Private Banker Nokwazi Bonisile Zulu [ ref:_00D1r1GluM._5005q1sR5P:ref ]

Hi Xolani

Find Absa account number : ***

Savings please transfer ive been inconvenienced enough.

Regards

Wandile

On Fri, 06 Aug 2021 at 14:26, Shoba, Xolani: Absa <***ca> wrote:

Hi Mr. Zulu

Thank you for taking my call . as soon as you have opened that new transactional account please do mail it to us so that we can do the refund .

Regards

Xolani Shoba

Area Manager Coverage

Relatioship Banking – Inland Region ( PMB )

T +***9

M +***3

15 Chatterton Road, Ground Floor, Pietermaritzburg, 3201, South Africa

www.absa.co.za

From: Wandile Zulu <***> Sent: Friday, August 6, 2021 12:00 PM To: Shoba, Xolani: Absa <***ca> Subject: Re: FW: C-***7 : Absa Private Banker Nokwazi Bonisile Zulu [ ref:_00D1r1GluM._5005q1sR5P:ref ]

Good Day

@Xolani I’d appreciate a response.

Regards

Wandile Zulu

On Fri, 06 Aug 2021 at 08:59, Wandile Zulu <***> wrote:

Good Morning

When is my money meant to reflect in my account?

Regards

W

On Wed, 04 Aug 2021 at 16:35, Shoba, Xolani: Absa <***ca> wrote:

Thank you Mr Zulu

I will revert back to you as per our discussion .

Regards

Xolani Shoba

Area Manager Coverage

Relatioship Banking – Inland Region ( PMB )

T +***9

M +***3

15 Chatterton Road, Ground Floor, Pietermaritzburg, 3201, South Africa

www.absa.co.za

From: Wandile Zulu <***> Sent: Wednesday, August 4, 2021 4:32 PM To: Shoba, Xolani: Absa <***ca> Cc: Nokwazi Bonisile Zulu (ZA) <***ca>; gcc socialmedia (***) <***> Subject: Re: FW: C-***7 : Absa Private Banker Nokwazi Bonisile Zulu [ ref:_00D1r1GluM._5005q1sR5P:ref ]

Good Afternoon

My banking details are as follows:

Account Number : ***

Capitec bank savings account.

Regards

W

On Wed, Aug 4, 2021 at 4:22 PM Shoba, Xolani: Absa <***ca> wrote:

Good Day Mr. Zulu

As per our telephonic discussion , please provide me with your latest banking details .

Regards

Xolani Shoba

Area Manager Coverage

Relatioship Banking – Inland Region ( PMB )

T +***9

M +***3

15 Chatterton Road, Ground Floor, Pietermaritzburg, 3201, South Africa

www.absa.co.za

© 2018 Business Portal. All rights reserved.

Absa Bank Limited is a subsidiary of Absa Group Limited and is an Authorised Financial Services Provider and Registered Credit Provider, registration number: NCRCP7.

Absa Bank Limited provides services to Absa Group Limited and its subsidiaries.

Absa is committed to complying with applicable data privacy laws and to safeguarding the privacy and security of the personal information it collects and processes, in respect of all current and prospective clients. To understand more about how we collect, store, and process your personal information, please view our privacy statement at absa.co.za

This e-mail and any attachments are confidential and intended solely for the addressee and may also be privileged