SA
Sherman A
1 reviews | Active since Jan 2017
10 Dec 2022, 21:33
ABSA PRIVATE BANKER is a money making gimmick without the promised service
Could not access my credit card on ABSA app make withdrawals, payments transfers online for four days so I sent Absa card division and private banker Christa Colangelo an e-mail to assist on Wednesday without stating the obvious I had no response. I phone her cell number only to be told by automated voice I had to phone the office number. I phoned the office number only to be informed that Christa no longer works for ABSA. Now this person has been assigned as my personal banker for which I pay ABSA as a private bank client four hundred and sixty rand monthly. ABSA did not find it necessary to send me an email informing me of my new contact private banker. Anyway to make matters worse it was discovered that my credit card had expired in November. Now in the past ABSA would advise me timely about such expiration by email and courier a new card to me. Not this time that resulted in this inconvenience. Now I am unable to use my credit card facility neither in store nor online until my new card is activated. For all this inconvenience ABSA loyally deducted my monthly banking fee each month without providing the private banker convenience and service.
Helpful (0)
Replies (7)0
Replies (7)
Absa's replyOfficial
12 Dec 2022, 11:29Dear Sherman
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***9
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's reply12 Dec 2022, 11:29
Official
Dear Sherman
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***9
Kind regards,
Vanessa Crowe
Group Customer Care
SA
Sherman A's updateReviewer Update
14 Dec 2022, 16:55Wednesday already Still awaiting a resolve …the inconvenience as a private bank client … pity normal banking clients
SA
Sherman A's update14 Dec 2022, 16:55
Reviewer Update
Wednesday already Still awaiting a resolve …the inconvenience as a private bank client … pity normal banking clients
Absa's replyOfficial
15 Dec 2022, 12:40Dear Sherman,
I tried calling you earlier today, however unsuccessful. Langebaan has received your card and Clive will be contacting you shortly to provide you the details of the person you can ask for at the branch.
We apologise for the inconvenience caused.
Kind regards,
I tried calling you earlier today, however unsuccessful. Langebaan has received your card and Clive will be contacting you shortly to provide you the details of the person you can ask for at the branch.
We apologise for the inconvenience caused.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's reply15 Dec 2022, 12:40
Official
Dear Sherman,
I tried calling you earlier today, however unsuccessful. Langebaan has received your card and Clive will be contacting you shortly to provide you the details of the person you can ask for at the branch.
We apologise for the inconvenience caused.
Kind regards,
I tried calling you earlier today, however unsuccessful. Langebaan has received your card and Clive will be contacting you shortly to provide you the details of the person you can ask for at the branch.
We apologise for the inconvenience caused.
Kind regards,
Vanessa Crowe
Group Customer Care
SA
Sherman A's updateReviewer Update
17 Jan 2023, 08:58ABSA disappoints AGAIN…(virtual banker) I pay a monthly account fee of R460 pm my account was transferred from Bloemfontein to Century City my banker left now working through a virtual banker in Durban my vehicle finance application processed and approved in East London yet I am resident in WC.) Clearly this was a very disappointing experience. Beside the time it took to asses and approve this was for the incorrect purchase after specifically requesting you on Friday to cancel the Ford Ranger and providing you with the new OTP you requested. Someone is not doing their work at ABSA notwithstanding I thought after my previous experience things would get better. Now I must prove I got a better interest rate from Wesbank WHY after being with ABSA more than twent-two years? ABSA has my financial history and responsibility over this period so why must I still send proof of an interest rate the opposition had offered me . Further as stated on the latter OTP it’s not Ford the dealership but Chery yet the approval is made out for the Chery but directed to the Ford dealership. This is absolutely negligent unprofessional and totally unacceptable. I also object to my income made known to the dealership on your Podium to the dealership. Please send the corrected (dealership and agreed to interest rate) Podium urgently request sent yesterday Monday 16 January today Tuesday no response as yet.
SA
Sherman A's update17 Jan 2023, 08:58
Reviewer Update
ABSA disappoints AGAIN…(virtual banker) I pay a monthly account fee of R460 pm my account was transferred from Bloemfontein to Century City my banker left now working through a virtual banker in Durban my vehicle finance application processed and approved in East London yet I am resident in WC.) Clearly this was a very disappointing experience. Beside the time it took to asses and approve this was for the incorrect purchase after specifically requesting you on Friday to cancel the Ford Ranger and providing you with the new OTP you requested. Someone is not doing their work at ABSA notwithstanding I thought after my previous experience things would get better. Now I must prove I got a better interest rate from Wesbank WHY after being with ABSA more than twent-two years? ABSA has my financial history and responsibility over this period so why must I still send proof of an interest rate the opposition had offered me . Further as stated on the latter OTP it’s not Ford the dealership but Chery yet the approval is made out for the Chery but directed to the Ford dealership. This is absolutely negligent unprofessional and totally unacceptable. I also object to my income made known to the dealership on your Podium to the dealership. Please send the corrected (dealership and agreed to interest rate) Podium urgently request sent yesterday Monday 16 January today Tuesday no response as yet.
Absa's replyOfficial
17 Jan 2023, 13:42Dear Sherman
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I note that this is a new matter, hence you should have logged a new complaint .
I will however review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
I will however review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***1
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's reply17 Jan 2023, 13:42
Official
Dear Sherman
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I note that this is a new matter, hence you should have logged a new complaint .
I will however review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
I will however review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***1
Kind regards,
Vanessa Crowe
Group Customer Care
SA
Sherman A's updateReviewer Update
24 Jan 2023, 20:20After a traumatic experience with ABSA the matter was attended to and amicably resolved by Sarah Davis facilitated by Clive Michael both from ABSA. Thank you both. I would also like to express my gratitude to Craig of ABSA for intervening in this matter. In the end it’s not in the nature of a complaint but just how a company responds to it.
SA
Sherman A's update24 Jan 2023, 20:20
Reviewer Update
After a traumatic experience with ABSA the matter was attended to and amicably resolved by Sarah Davis facilitated by Clive Michael both from ABSA. Thank you both. I would also like to express my gratitude to Craig of ABSA for intervening in this matter. In the end it’s not in the nature of a complaint but just how a company responds to it.
Absa's replyOfficial
25 Jan 2023, 10:26Dear Sherman
It is indeed pleasing to receive complimentary remarks about our staff that have given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention
I will be sure to advise the relationship banking team of your kind word.
I will be sure to advise the relationship banking team of your kind word.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Absa's reply25 Jan 2023, 10:26
Official
Dear Sherman
It is indeed pleasing to receive complimentary remarks about our staff that have given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention
I will be sure to advise the relationship banking team of your kind word.
I will be sure to advise the relationship banking team of your kind word.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Vanessa Crowe
Group Customer Care
Absa Bank Ltd