SA
Sherman A
1 reviews | Active since Jan 2017
14 Jul 2022, 19:55
ABSA PRIVATE BANK sounds nice but service sucks
I submitted an e-mail on 11 July 2022 requesting the cancellation of my overdraft with immediate effect. I received a response e-mail from Antonio at card division on the same day informing me that he had forwarded my request to the relevant department. I received five further acknowledgment emails yet after two days the overdraft is not cancelled. It is unacceptable and it would appear that complaining on hello Peter is the only way to get a client request attended to. This kind of service is not worth the monthly banking fee.
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Replies (2)SA
Sherman A's updateReviewer Update
14 Jul 2022, 21:01I am so impressed with Mischa from ABSA Virtual Private Bank I emailed my problem to her after posting on hello Peter. In a matter of seven minutes I received a response email from her advising my overdraft had been cancelled. Even better than the service I get from my private banker hence me not working through her. Impressive not only the time it took to resolve my issue but time of night way past business hours almost 21:00. It’s service like this that keeps me with a company in this case twenty two years with ABSA. Thank you Mischa I hope ABSA appreciates you.
SA
Sherman A's update14 Jul 2022, 21:01
Reviewer Update
I am so impressed with Mischa from ABSA Virtual Private Bank I emailed my problem to her after posting on hello Peter. In a matter of seven minutes I received a response email from her advising my overdraft had been cancelled. Even better than the service I get from my private banker hence me not working through her. Impressive not only the time it took to resolve my issue but time of night way past business hours almost 21:00. It’s service like this that keeps me with a company in this case twenty two years with ABSA. Thank you Mischa I hope ABSA appreciates you.
Absa's replyOfficial
15 Jul 2022, 09:47Dear Sherman M Amos
It is indeed pleasing to receive complimentary remarks about the staff that has given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
It is indeed pleasing to receive complimentary remarks about the staff that has given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
Absa's reply15 Jul 2022, 09:47
Official
Dear Sherman M Amos
It is indeed pleasing to receive complimentary remarks about the staff that has given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
It is indeed pleasing to receive complimentary remarks about the staff that has given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd