Absa Private Bank service horrible

Item: Absa
Rating: 1
Author: Johnette C

We've been clients of Absa Private Bank for over 20 years. There's no service, do not come back to you after numerous messages. Have no idea who our private banker is? Accounts that should've been closed (Car finance) still open? Showing arrears? Which has been paid in full? Would really like to know what service we're paying for? Haven't been much help in Covid19 time as well? After more than 20 years at Absa definitely switching to another bank.

Helpful (0)

Replies (3)

Absa's replyOfficial

08 Oct 2020, 14:32

Dear Johnette Coetsee Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***5 Kind regards,Rezona Louw Group Customer Care

Absa's reply08 Oct 2020, 14:32

Official

Johnette C's updateReviewer Update

10 Oct 2020, 14:03

10 th of October? Got an "automated" message from Absa that they'll look into it? Sincere apology? Really? 3 days later and no feedback?

Johnette C's update10 Oct 2020, 14:03

Reviewer Update

10 th of October? Got an "automated" message from Absa that they'll look into it? Sincere apology? Really? 3 days later and no feedback?

Absa's replyOfficial

12 Oct 2020, 13:12

Dear Johnette Coetsee Thank you for your posting.

Please accept our sincere apology for any inconvenience caused.

Our office is still busy with the investigation on your complaint.

We will provide you with feedback once our investigation is concluded.

Kind regards,Rezona Louw Group Customer Care

Absa's reply12 Oct 2020, 13:12

Official