ABSA Private Bank, poor and no assistance at all

My rating for ABSA Private Bank is a full Zero. Our calls are not answered and we wait since the 28th of April to finalize a mortgage bond because the property was sold. We tried various times to talk to Myrtle van der Vyfer our private banker without success. We begged for assistance without any success. Just to get the clear-off amount took more than a month. Now we are waiting for the deed to enable our lawyers to finalize the transaction. I wrote a complaint to the private bank helpdesk on the 21st of May. They did not even follow up, responded, or contacted us. We tried to visit the office, nobody to assist. The lawyers tried on various occasions without any success at all. Private Bank assistance is non-existent. They promise to be available 24/7 but for more than a month, it is impossible to reach them or to get any assistance at all. And that is for a basic request. We are super frustrated. We urgently need help. I tried to get hold of the Manager but that is also impossible. ABSA Private Bank service is terrible and non-existent. ABSA Bank can't assist because we are a Private Bank client, but with Private Bank nobody assists or even respond to calls or requests.