Absa Private Bank - pathetic service endures

Ho can a bank be so inattentive in terms of customer care / service, especially a private bank (ABSA private bank in this case)? There is just absolutely no effort or desire to react to continuous requests for service! I was appointed a new so called private banker a few months ago and I thought may this time I'll get better service from Absa private bank (comparing to the pathetic service over the last 5 years. So with lots of anticipation, when I mailed Bridgett Kekana to assist with an issue, I expected to hear from hear soon. My 1st mail was end Jan20 (3 months ago) and then following mails, but as I probably could have expected (considering Absa's service levels), not even a single reply. Is this what you call #Africanacity? Is the likes of #DanielMminele aware of this...I don't think so? What a disappointment!!