Absa Private Bank - lights on, no-one home?????

I was an Absa client for over 30 years - started off as a Volkskas client. For years I have been paying R7500 per year in private bank fees. After poor service from them last year, I decided to move my accounts to another bank. I have now spent more than a week getting a tax certificate from Absa for one of my accounts - the Private Bank contact line does not even answer the phone. You listen to music for 3 min and then get cut off. After an hour I called one of the branches and was told repeatedly they cannot help me. I insisted they put me through to a Private Banker, as, according to them, this is the only person able to assist. After a long wait, they told me they are unable to get hold of anyone, proving my point that it is impossible to get hold of anyone. Emails bounce back, or you get a reference nr and then nothing. Moving banks was the best thing I could have done.