ABSA Private Bank is pathetic!

Attention: ABSA Private Bank, Sandton, Johannesburg.

I have a query/request on my ABSA Private Bank Account For as long as I can remember, I have been telling my ABSA Private Ex-Banker, that any debits on my bank account (internally from ABSA), for example Bank Charges, Credit Card Charges, ABSA Life Policy debit orders, etc. must occur every month after the 6th day of each month. I do not know if he had a problem understanding English, as my request was never resolved. Every month, debits on my ABSA Account occur on the 30th/31st of the month, when we only receive our salaries around the 1st or even the 2nd of each month.

It became such a hassle to me, that I gave up trying to ask for something, which is physically impossible for ABSA to do, I guess. I live in Saudi Arabia. If we get paid, for example, on a Thursday (our weekend here is Fridays & Saturdays every week) and in South Africa the weekend is Saturdays & Sundays. This means, that if I transfer money to South Africa on Thursday, I would need to wait until the following Wednesday, to see the money appear in my ABSA Bank Account.

If the 1st of the month is on a Friday, I will need to wait Saturday, Sunday, Monday and Tuesday, and my salary will appear on the Wednesday (6th of the month)

I stressed this to my Private Banker many times, but I do not think he has ever been out of South Africa. He does not understand that each country laws and weekends are NOT THE SAME. For example, I have a nephew who just moved to China last month in August 2018 from South Africa.In China, their weekends are Mondays and Tuesdays every week.

Saudi Arabia is a Muslim country. They do not believe that Sunday is the Day of Rest (as that is a Christian custom). Our first day of the week is Sunday and we finish on Thursday. Fridays & Saturdays, all businesses in Saudi Arabia are closed for the weekend (except Essential Services, Shopping Malls, etc.)

To be honest, I have asked ABSA many times to ensure that all bank charges, internal debit orders from ABSA are done after the 6th day of each month, but this was never actioned, so I gave up asking.

I now look for any opportunity to bash ABSA publicly online (via Facebook, Internet Blogs, etc.), as this is the only way that I get any response from ABSA.

I am the IT Manager within the Motor Car Industry. In my experience, being an IT person, the best way to get a response from ABSA Bank is to publicly embarrass them online.

I had to lay a formal complaint online just to find out the details of my new ABSA Private Banker. ABSA did not even have the decency to notify me that my previous Private Banker had resigned 4 months ago, until I put in a complaint in writing.

What would you do, if you were in my shoes ?

I would love to hear from you why you would transfer more R90 000 each month to a bank in South Africa (ABSA) that never looks after their clients' interests ?