ABSA private bank is not good any more

ABSA private banking has become a disaster. During COVID, they retrenched the consultants who were based around the country and replaced them with a call center with staff who are junior, inexperienced and frankly, ineffective. The management are even worse, they are not available to clients when complaints are raised, don't return phone calls and are simply not customer focused. I have had 4 private bankers allocated to my account since this change and they are all as useless as the previous one. Frankly, the entire management team should be fired.