LA
Lance A

1 reviews | Active since Aug 2015

11 Jan 2024, 12:04

Absa private bank failure

Absa private banking has become a shadow of its former self. The disaster of bankers leaving to standard bank and the constant change of bankers. I laid numerous complaints against the lack of service and requested my bank charges to be waived as I received no service. The banker I have now Is trying her best to assist me and her as well have requested the bank to assist. I said I will start depositing money again after they waive my fees. I cannot pay for services I never received. They have become arrogant and quickly run to lawyers but they are not quick to assist you. I want to continue using my account but the assistance you get now is horrible. Absa should be with clients through good and and bad. Disappointed anf disgusted.

0
Replies (3)
Absa
Absa's reply11 Jan 2024, 13:40
Official
 Dear Lance, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***8. I will review the matter, and provide you with an expected timeframe for further feedback.  Kind regards,  Basani Hlungwane Absa Bank Ltd 

Best regards,

LA
Lance A's update15 Jan 2024, 09:05
Reviewer Update
Can Absa bank please not hide behind a smoke screen again. You didnt give me any service and even my Private Banker requested the reversal of the fees. I still want to use my account but thr bank is as usual playing delay tactics and then just send you a "sorry" message. Hellopeter doesnt even work for the lack of service from Absa
Absa
Absa's reply15 Jan 2024, 16:11
Official
The matter is receiving attention and we will get back to you. Thank you.

Best regards,