DM
Dm M
1 reviews | Active since Jul 2010
23 May 2019, 22:50
Absa private bank, disrespectful old receptionist
The receptionist at Absa private bank Eastgate is rude and condescending. For her to call me ‘something’ simply because she can’t pronounce my name? I expect her to make the effort with my name as a client. How disrespectful. This person needs some serious customer service training.
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Replies (3)0
Replies (3)
Absa's replyOfficial
24 May 2019, 10:13 Dear Client
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Absa's reply24 May 2019, 10:13
Official
Dear Client
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
DM
Dm M's updateReviewer Update
24 May 2019, 10:20Thank you for your swift response
DM
Dm M's update24 May 2019, 10:20
Reviewer Update
Thank you for your swift response
DM
Dm M's updateReviewer Update
24 May 2019, 11:42Thank you Vanessa, the private bank team Tefo, Sam, Mellissa, for all of your response to my complaint and the service I receive from you. I was called by the receptionist lady to apologize for ‘mispronouncing’ my name. I have no issues when someone mispronounces my name if they make the effort. It was being called ‘something’ and then being told ‘it doesn’t matter’ when I tried to correct this that I find unacceptable.
Nonetheless, I’m happy with the swift response that my complaint was attended to. And I’m happy with the service I get from my banker Tefo and the other members of the team.
Nonetheless, I’m happy with the swift response that my complaint was attended to. And I’m happy with the service I get from my banker Tefo and the other members of the team.
DM
Dm M's update24 May 2019, 11:42
Reviewer Update
Thank you Vanessa, the private bank team Tefo, Sam, Mellissa, for all of your response to my complaint and the service I receive from you. I was called by the receptionist lady to apologize for ‘mispronouncing’ my name. I have no issues when someone mispronounces my name if they make the effort. It was being called ‘something’ and then being told ‘it doesn’t matter’ when I tried to correct this that I find unacceptable.
Nonetheless, I’m happy with the swift response that my complaint was attended to. And I’m happy with the service I get from my banker Tefo and the other members of the team.
Nonetheless, I’m happy with the swift response that my complaint was attended to. And I’m happy with the service I get from my banker Tefo and the other members of the team.