Absa Private Bank and banking app - must be the worst!!

Bad to worse!! My recent report on Hellopeter refers (3 days ago). I still cannot use my Internet banking verification function. The Absa IT team clearly messed up and now they cannot fix it. Need to do urgent banking and they just don't care. Received the typical "apologies for inconvenience, but send us your ID" from Claudette. Why? My cell number is available on this report. PICK UP YOUR PHONE AND CALL ME CLAUDETTE!!! My private banker Kagiso promised to assist, to complete my urgent transaction I could not do an the Absa Internet app. Gave him the required info and asked him to log a call with feedback to me. Then he disappeared into thin air. THREE DAYS LATER.....NO ACTION, NO TRANSACTION. And the same 'verification' fault remains. Cannot do banking!!! Absolutely PATHETIC service Absa Private Ban**** But wait, the "apologies for inconvenience, please send us your ID" will surely follow soon after this....