ABSA Private Bank absolutely poor.

Been an ABSA client for 20 years, an ABSA private bank client for the last 5years and had a business account as well. I started experiencing service issues from mid 2021 and made the decision to close all my accounts at ABSA including several bonds and universal accounts and switch. After an incredibly difficult struggle with ABSA private bank to get the settlementsand proceeds the attorneys settled the ABSA bonds and universal accounts end January 2022. Ot has been more than a week and the ABSA settlements has not yet been paid over to the universal accounts, the cherry on top they deducted all the payments even though the account had been settled in full. I have been trying to make contact with ABSA private bank for the last week to find out what the issue is with not a single ABSA staffer has made the effort to even reply on any of my emails. I have referred the matter to action line with no luck. My advise for anyone thinking of using ABSA especially Private Bank, look somewhere else. Absolutely not recommended.