ABSA Private Bank

I tried to pay a ABSA listed beneficiary, but could not finalise the transaction for 2 reasons 1. Some of the fields that generated error messages were ghosted out, so the transaction failed all the time and, 2. The details for the ABSA listed beneficiary did not match the details I received from the beneficiary. (the branch codes were different) I tried raising the issue with ABSA. They called back on a Sunday (!!!! 3 days after I lodged the complaint.), I did not take the call. Next day I find a "issue had been resolved" mail from ABSA in my mailbox. I logged the complaint again and again, I kept receiving copy and paste responses (some highly insulting step by step guides on how to make payments - as if I do not make 100's a year), finally ABSA responded with a "we'll make the payment, but its going to cost you R75" Horrible service by the Private Banking team. BTW, there should be a bypass function to pay any ABSA listed beneficiary manually to avoid this kind of situation. I hold 6 ABSA accounts, if this is the new normal, i will go elsewhere.