Absa private bank

ABSA at Menlyn Maine, Pretoria closed for the 2nd Saturday in row. Went to ABSA (regular) branch in Menlyn Main... que for 10 minutes and see the person at customer services... she went to ask the Manager Customer Services, returned and say I need to sit in waiting area. Half an hour later no service. I stood up and see this Manager is now helping someone else at selfservice kiosk.. not the person she was busy with before me. I went to her and told her that I cannot wait anymore. She asked what I need help with (now I reasonably assumed that with the staff member who referred me to her ...after consulting her... she should know). I told her I need to discuss and deal with Private Bank matter. Her response (in Afrikaans): "We do not deal with Private Bank matters here" My response: "Now why does the staff member in the first place referred me to you, and made me sit for more than 30 minutes." Not only am I seriously disappointed with ABSA private bank at this branch not being open .... despite the main notice indicating their hours on Saturday, with a temporary one again indicating they are closed, BUT the uninformed and poor service at the regular branch leaves me with a bitter taste in the mouth. After being with ABSA my while life.... it is truly disappointing to see this deterioration... bit by bit PS. I googled to see whether this pvt bank branch is open before the time, and there was no indication that they are closed.