ABSA PRIVATE BANK

ABSA PRIVATE BANK: For the last 2 weeks I have been trying to close my Absa Private Bank account and credit card due to the high fees and lack of service. I tried to close my credit card over the phone, but I twice failed my security questions. Questions like how long have you had this credit card? My word, for many years. Do you have a contract with Telkom? Really. Stupid irrelevant questions that cannot proof my identity at all. And they do not have an e-mail address to e-mail to. Now all of a sudden I am owing money on my credit card, but on internet banking it shows a R0-00 balance. An SMS was send to inform me that I owed money, and the number on the sms that one can phone is not in service. This is one of the most frustrating experiences I ever had with a bank and I have been an Absa client for the last 35+ years. Private Bank fees are 4 times more than the cheapest current account, with no services at all.