MS
Marius S
1 reviews | Active since May 2019
06 Oct 2021, 08:02
ABSA PRIVATE BANK
It sickens me that after more than a year after writing this review absolutely nothing has changed. ABSA Private Bank customer service does not exist. Its not even a myth it simply does not exist. I publicly challenge anyone that is part of the management from ABSA Private Bank to substantiate or justify the more the almost R6000 fee I have to pay each year but yet when I need the service of a PRIVATE BANKER there is no one to be found. You advertise a service of a 24/7 PRIVATE BANKER and yet I cant remember when I last heard of my banker besides from a email indicating that my banker has changed to someone that is not even situated in the same city as me. How on earth do you justify this? This is blatant false advertising and it is high time that you own up to this. To put the icing on the cake just as your phantom PRIVATE BANKERS does nor your online banking or app work as per your adverti*****ts. I have been struggling since Thursday to change my contact details on the online banking and banking app platforms needless to once again address the absence of any form of life that resemblances a PRIVATE BANKER. Such a simple thing as getting a new phone and switching your banking app from one device to another is an absolute Tsunami when banking with ABSA PRIVATE BANK. Once again thank you ABSA PRIVATE BANK for showing me as a citizen why our beautiful country currently finds itself in such a dismal state and please hear me when I say it is because of BANKS/BUSINESSES like yourself that has no shame in their everyday dealings.
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Replies (10)0
Replies (10)MS
Marius S's updateReviewer Update
08 Oct 2021, 08:25Surprise surprise!! You write me a private response so that nobody can see the empty promises you make once again. It has been 48h since your "private response" and a week since my original query. You are simply useless. I cant wait to hear your response to the banking ombudsman.
MS
Marius S's update08 Oct 2021, 08:25
Reviewer Update
Surprise surprise!! You write me a private response so that nobody can see the empty promises you make once again. It has been 48h since your "private response" and a week since my original query. You are simply useless. I cant wait to hear your response to the banking ombudsman.
Absa's replyOfficial
08 Oct 2021, 11:19Dear Marius Stander
Please accept our sincere apology for any inconvenience caused and the delay in resolving the matter.
Please note that I have responded to the private e-mail address you have shared with the turnaround time for your complaint.
I have also escalated the matter to the Private bank management.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Please accept our sincere apology for any inconvenience caused and the delay in resolving the matter.
Please note that I have responded to the private e-mail address you have shared with the turnaround time for your complaint.
I have also escalated the matter to the Private bank management.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Absa's reply08 Oct 2021, 11:19
Official
Dear Marius Stander
Please accept our sincere apology for any inconvenience caused and the delay in resolving the matter.
Please note that I have responded to the private e-mail address you have shared with the turnaround time for your complaint.
I have also escalated the matter to the Private bank management.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Please accept our sincere apology for any inconvenience caused and the delay in resolving the matter.
Please note that I have responded to the private e-mail address you have shared with the turnaround time for your complaint.
I have also escalated the matter to the Private bank management.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
MS
Marius S's updateReviewer Update
14 Oct 2021, 08:38I guess I'll now have to say that it is no surprise that I still have not received any form of assistance and yet I still get billed for a "PRIVATE BANK SERVICE" which is totally non existent.
MS
Marius S's update14 Oct 2021, 08:38
Reviewer Update
I guess I'll now have to say that it is no surprise that I still have not received any form of assistance and yet I still get billed for a "PRIVATE BANK SERVICE" which is totally non existent.
MS
Marius S's updateReviewer Update
14 Oct 2021, 10:19Tou are blatantly lying to me. I have just been informed of the passing away of my personal banker whom I have never met or heard from or whom is not even situated in Bloemfontein. You seriously have no shame.
MS
Marius S's update14 Oct 2021, 10:19
Reviewer Update
Tou are blatantly lying to me. I have just been informed of the passing away of my personal banker whom I have never met or heard from or whom is not even situated in Bloemfontein. You seriously have no shame.
MS
Marius S's updateReviewer Update
16 Oct 2021, 08:22The simple fact that you keep on responding in private speaks for itself. There is literally no excuse for you poor service. I have been directed to more that 5 various people that has done absolutely nothing to resolve my query. It is rather clear that your house is not in order and that it is physically impossible for ABSA PRIVATE Bank to change a cellphone nr and a email address on someone’s profile. As per my previous communication did I file a formal complaint with the Banking Ombudsman. I was further advised by the ombudsman and legal representative that I will no longer engage you telephonically. I will also proceed to serve ABSA with a summons in order to claim back the almost R6000 I had to pay for a PRIVATE BANKING SERVICE that simply does not exist. I will leave no stone unturned to take this matter public and publish all your ridiculous communications received during my various attempts to resolve my query. I also invite each and every person that reads this complaint to join me in a class action against ABSA PRIVATE BANK.
Reply to this comment and my legal representative’s will be in contact with you.
Reply to this comment and my legal representative’s will be in contact with you.
MS
Marius S's update16 Oct 2021, 08:22
Reviewer Update
The simple fact that you keep on responding in private speaks for itself. There is literally no excuse for you poor service. I have been directed to more that 5 various people that has done absolutely nothing to resolve my query. It is rather clear that your house is not in order and that it is physically impossible for ABSA PRIVATE Bank to change a cellphone nr and a email address on someone’s profile. As per my previous communication did I file a formal complaint with the Banking Ombudsman. I was further advised by the ombudsman and legal representative that I will no longer engage you telephonically. I will also proceed to serve ABSA with a summons in order to claim back the almost R6000 I had to pay for a PRIVATE BANKING SERVICE that simply does not exist. I will leave no stone unturned to take this matter public and publish all your ridiculous communications received during my various attempts to resolve my query. I also invite each and every person that reads this complaint to join me in a class action against ABSA PRIVATE BANK.
Reply to this comment and my legal representative’s will be in contact with you.
Reply to this comment and my legal representative’s will be in contact with you.
MS
Marius S's updateReviewer Update
19 Oct 2021, 09:0619 Days and counting. Still waiting on a 24/7 service which you charge R6000 per year
MS
Marius S's update19 Oct 2021, 09:06
Reviewer Update
19 Days and counting. Still waiting on a 24/7 service which you charge R6000 per year
MS
Marius S's updateReviewer Update
19 Oct 2021, 10:37How did she try? As I have told you a 1000 times and as per my legal representation I will not speak to you over the phone. You can contact me via email. Once again congratulations on your R6000 service.
MS
Marius S's update19 Oct 2021, 10:37
Reviewer Update
How did she try? As I have told you a 1000 times and as per my legal representation I will not speak to you over the phone. You can contact me via email. Once again congratulations on your R6000 service.
MS
Marius S's updateReviewer Update
21 Oct 2021, 08:27Day 21. Ansa has now made contact with me. I responded to her email and again nothing is being done. To top it of since yesterday none of my cards work at any ATM. I wonder how long is it going to take "ABSA PRIVATE BANK" to resolve this.
MS
Marius S's update21 Oct 2021, 08:27
Reviewer Update
Day 21. Ansa has now made contact with me. I responded to her email and again nothing is being done. To top it of since yesterday none of my cards work at any ATM. I wonder how long is it going to take "ABSA PRIVATE BANK" to resolve this.
MS
Marius S's updateReviewer Update
21 Oct 2021, 10:56Again with the private reply to hide your poor service of 21 days and counting
MS
Marius S's update21 Oct 2021, 10:56
Reviewer Update
Again with the private reply to hide your poor service of 21 days and counting
MS
Marius S's updateReviewer Update
21 Oct 2021, 12:29And still I am waiting for Ansa. Maybe she will get back to me after another 21 days? Maybe she will provide me with money for food up until somebody from ABSA PRIVATE bank feels like assisting me.
MS
Marius S's update21 Oct 2021, 12:29
Reviewer Update
And still I am waiting for Ansa. Maybe she will get back to me after another 21 days? Maybe she will provide me with money for food up until somebody from ABSA PRIVATE bank feels like assisting me.