WO
Wilhelm O

1 reviews | Active since Jun 2016

26 Aug 2016, 11:21

ABSA preventing payments to themselves by closing accounts settled in full with no missed payments

<p>ABSA went ahead to close my account after payment arrangments was made (account is setled in full as has a positive balance). Futhermore ABSA credit card payments cannot be made due to this fact. ABSA states that my arangement was declined (no payment was missed, the account is in a healthy status). ABSA cannot provide the grounds on why the account was closed. ABSA cannot provide tangible proof of any communication pertaining to such.</p>

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Replies (1)
Absa
Absa's reply26 Aug 2016, 11:58
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd