ML
Mira L
1 reviews | Active since Jun 2022
25 Jun 2022, 22:54
ABSA PREPAID ELECTRICITY ****😱
Been purchasing prepaid electricity for a while on app . Today I’ve purchased electricity, absa removed the money out of my account.. and NO TOKEN RECEIVED.
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
27 Jun 2022, 09:57Dear Mira Limalia Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards,Group Customer CareRezona Louw
Absa's reply27 Jun 2022, 09:57
Official
Dear Mira Limalia Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards,Group Customer CareRezona Louw
Absa's replyOfficial
29 Jun 2022, 12:44Dear Mira Limalia
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***3.
Kindly provide our office with your account or ID number before close of business today to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***3.
Kindly provide our office with your account or ID number before close of business today to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
Absa's reply29 Jun 2022, 12:44
Official
Dear Mira Limalia
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***3.
Kindly provide our office with your account or ID number before close of business today to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***3.
Kindly provide our office with your account or ID number before close of business today to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care