ABSA Prepaid Electricity: No token & no money

No electricity token, no response, all numbers unavailable (including branch provided number)

I have purchased pre paid electricity numerous times online banking- and kept getting a "purchase unsuccessful notification. 10 mins later the funds fro the numerous attempts are deducted from my account and no token received nor provided in the prepaid electricity history. I have tried to call every number online and the branch provided number, and not one works. The lack of concern form the branch is also concerning. I am now left, with no power, and no money. Disgusted that the simplest of queries cannot be resolved.