Absa Prepaid Electricity Issue!!!

I have purchased Prepaid Electricity on 23.04.2019 at 16:50, and to date have not yet received a token number. I contacted Blue Label Telecoms on the number provided on the atm slip, but man are those people useless. Needless to say after 6 phone call nothing. Then I tried Absa, after all I used an Absa ATM, with my Absa card, and also after 3 phone calls no luck, and still no prepaid token. Can you please assist me, and may I ask why should a customer phone and try and sort something out when a service is available, if it does not work stop it please!!!