Absa Premium terrible service

I had a POS transaction come of my account that I did not authorize. I called the call center and was told to send an email to the disputes department . I had done so and was told it was reversed but the transaction still came off my account and when I called back last night they say that it was not done. What is the use of paying for premium banking when you cannot get issues resolved I left Nedbank thinking Absa was better but clearly that was a mistake