Absa Premium Service-Nothing exceptional about this service. Might as well have a normal account with Absa

Exceptional service? No this is not exceptional service. I am very unhappy. My card was inactive this was sorted out after a lot of back and forth. Then when I tried using my card it did not want to even go to the option where I put in my pin. I do not know what Absa think. I want a new card ordered. If Absa does not order this card and get me a new card I am really going to cancel my account and go to another bank. This is premium service. What a joke. I want a call as soon as possible from Absa and Absa better send me a new card. Because this is really now ****ing me off. The card does not work at all. Cape Gate Absa's staff should do their work and activate cards and accounts. I AM NOT HAPPY!