Absa Premium Pathetic Service

Biggest mistake joining Absa Premium. I am new to absa bank and took a premium account expecting the best service. I pulled up at a filling station today filled my fuel when trying to use my card I get told its declined which was embarrassing enough. I call the call center who tell me the card is locked due to fifa registration. When I tell the consultant I have been using the card the last two days he tells me that is what the systems says I need to go to a branch. When I ask him how do I go to a branch if I cant pay for my fuel he says he cant help me on what I'm going to do sorry. Is this the service I must expect. Should have stuck to Nedbank.