1 reviews | Active since Jul 2016
ABSA Premium joke - Worst banking experience ever
The gist of my concerns can be summarised as follows:
• My address was changed by ABSA and now I need to jump through hoops in order to get it corrected.
• Incorrect contact details were captured on my ITC report, when ABSA captured the Vehicle Asset Finance application on 11 May 2023. Contact details that do not belongs to me, was captured and the onus is now on me to try and get the information corrected with TransUnion.
• They have absolutely no regard for the request to correct my address (which they changed) and the spelling of my name (see the e-mail where my name was spelled Mariusa).
• Then just to add insult to injury, they forward a survey wherein I need to rate their service in resolving my concerns, and addressed me as ANKE
Worst banking experience in history - will capture a complaint with the Banking Ombud as well.
The reference number for your complaint is C-***2.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. The matter will be escalated to Avaf and we will provide you with the expected timeframe for further feedback
Kind regards, Group Customer Care Basani Hlungwane
The reference number for your complaint is C-***2.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. The matter will be escalated to Avaf and we will provide you with the expected timeframe for further feedback
Kind regards, Group Customer Care Basani Hlungwane
How is it possible that you can respond on a HelloPeter complaint in 15 minutes, yet in the last 5 weeks, ABSA have not corrected my address that they've messed up ? I've been a Premium client for more than 7 years, yet you disrespect me as a client.
Please include the process that I need to follow to close my Joker account (aka Premium account) with ABSA. Simple gesture from my side, have you considered starting an ABSA comedy club - it will be a Premium experience !
How is it possible that you can respond on a HelloPeter complaint in 15 minutes, yet in the last 5 weeks, ABSA have not corrected my address that they've messed up ? I've been a Premium client for more than 7 years, yet you disrespect me as a client.
Please include the process that I need to follow to close my Joker account (aka Premium account) with ABSA. Simple gesture from my side, have you considered starting an ABSA comedy club - it will be a Premium experience !