ABSA premium division customer service.

I have been a premium member of ABSA for over 2 years now and I have found their customer service to less than dismal. I have recently switched to FNB and I have tried to get my accounts closed for over 2 weeks.

I have had no luck and I am now essentially paying for 2 accounts and dragonpass which I do not want to have open. I feel as though I am being forced to stay within this contract which is almost ******** of ABSA.

I get no replies from anyone at the premium division instead I just keep getting auto-reply case numbers which mean nothing. Why do we pay for premium service when it is not even service. It is false advertising to say we get premium service when it is no better than standard service.

How can ABSA feel like they are committed to their business ideas when you cannot even answer a clients emails.

Appalled, disappointed, frustrated, and angry.