absa premium credit card

absa premium card services is the worst that i have come across.i recieved my premuim credit card on tuesday by couirer and i activated the pin than tried using it but it said account not active.i called the premium line and was told to email through my id copy and proof of residents which i email the same day.the next day i called to find out how far it was because they said it just had a fica hold on the card but i received a call from another department telling me that i wasnt suppose to recieve the card and i must send through my documents too apply again..how does a card get sent by mistake?what else is being sent by mistake,our private information maybe.my card is still not active and still no communication..if they put the same energy as they do in thier adverts that convince us to try thier products why cant they do the same with customer service.the word premium client should mean a lot..absa is the worst