ABSA Premium card delivered instead of flexi-core.
What **** is ABSA trying to pull with it's customers who were moved over from Virgin money. I spoke to the person on the phone when we who did my transfer application. The call is recorded go and listen to it. I said I want the Flexi-core credit card not the Premium because that has a lower monthly fee. The person I spoke to said no problem as he will arrange it. Now you send me the Premium card. I refuse to pay any fee related to the Premium card as that is not what I ordered.
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Absa's replyOfficial
19 Feb 2021, 12:27Dear Ashley, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***3. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Absa's reply19 Feb 2021, 12:27
Official
Dear Ashley, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***3. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care