MK
Marius K
1 reviews | Active since Jul 2016
15 May 2020, 10:03
Absa Premium Banking – Today, Yesterday, Forgotten
Dear Absa Premium Banking
I’ve logged a complaint on 14 April 2020 and almost immediately received notification from your offices stating :
“Due to the national lock down announced by the President of South Africa, this service will not be available until the 16th of April 2020.
We will keep record of your email and will respond upon the service being activated again”.
Today, you’ve decided to “close” the complaint without providing any feedback whatsoever. You really go the extra mile during the Covid-19 lock down period, by providing no assistance or feedback to your clients.
Kudos to you.
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Absa's replyOfficial
19 May 2020, 16:05Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply19 May 2020, 16:05
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd