ABSA PREMIUM BANKING - POOR CUSTOMER SERVICE

I am an ABSA premium banking client and recently I have contacted them on two occasions for assistance. It takes days for them to respond to emails, they ask for information and when you respond they just ignore you. I have made two requests to them, neither of which have been addressed. Why call it premium banking when the service offered is so mediocre. It's time to look at another banking institution that offers better service and value for money.