SvdM
Susan van de Merwe
1 reviews | Active since Apr 2020
15 May 2020, 14:18
ABSA Premium Banking complaint
I have an outstanding query with Mahlatsi at Premium Banking yesterday. We were online yesterday for 35 minutes, when the line cut out and he has not bothered to call me back. Just after that, I received an email to advise the case was closed and that I had to rate the service. I have sent 8 emails and had one reply from him to ask my telephone number. Since then nobody has called me. I called more than an hour ago to speak to him and had to leave a message. Nobody has called back. I have no idea what to do to get service from ABSA.
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
15 May 2020, 17:19Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply15 May 2020, 17:19
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd