WS
Wynand S

1 reviews | Active since Sept 2011

06 Mar 2019, 12:44

ABSA / Premium Banking A Joke

Opened up a "Premium Credit Card" with ABSA. Paid in full each month. 01/03/19 I went to fill my car with fuel, does not work. Phoned the call center and I was informed that I placed a hold on the card for ********** use (why will I then try to use it after this). Now I have to go to the branch to lift the hold before I can close it.

Right, did so the same day at Mall of Africa where I was helped friendly and attended to fast (not the same can be said of Greenstone Mall). Monday I saw two charges went off, I contacted them via email to validate what the settlement amount is I need to pay so this acc. can be closed.

A certain Mndeni Myeni emailed me back and after I answered the questions they wanted NEVER HEARD OF THEM AGAIN until I had to phone in (again).

Asked the amount, I there and then while the agent was on the line, transferred the money. Not asking is it from ABSA so now I paid him R2.70 short because of "interest". WHAT INTEREST????

Anyhow - just glad I got rid of ABSA - people warned me but gave them the benefit of the doubt. #NeverAgain

0
Replies (2)
Absa
Absa's reply06 Mar 2019, 15:18
Official
Dear Wynand
 
Thank you for bringing this matter to our attention.
 
We sincerely apologies on any inconvenience caused.
 Kindly provide our office with a id number or account number to ensure effective investigation and feedback

Regards

Daphne Le Grange
WS
Wynand S's update07 Mar 2019, 07:34
Reviewer Update
Hi Daphne, After this correspondence and receiving an email stating this has been closed, I received an email from Gloria Ikaneng with a settlement letter to close this acc. at 16H34. The amount differed. I rep**** to her stating that I transferred the amount given to me on telephonically (which you can go have a listen to). This morning my acc. is in a credit. Please help in sorting this out and also closing the acc. Thank you.