1 reviews | Active since Sept 2011
ABSA / Premium Banking A Joke
Opened up a "Premium Credit Card" with ABSA. Paid in full each month. 01/03/19 I went to fill my car with fuel, does not work. Phoned the call center and I was informed that I placed a hold on the card for ********** use (why will I then try to use it after this). Now I have to go to the branch to lift the hold before I can close it.
Right, did so the same day at Mall of Africa where I was helped friendly and attended to fast (not the same can be said of Greenstone Mall). Monday I saw two charges went off, I contacted them via email to validate what the settlement amount is I need to pay so this acc. can be closed.
A certain Mndeni Myeni emailed me back and after I answered the questions they wanted NEVER HEARD OF THEM AGAIN until I had to phone in (again).
Asked the amount, I there and then while the agent was on the line, transferred the money. Not asking is it from ABSA so now I paid him R2.70 short because of "interest". WHAT INTEREST????
Anyhow - just glad I got rid of ABSA - people warned me but gave them the benefit of the doubt. #NeverAgain
Thank you for bringing this matter to our attention.
We sincerely apologies on any inconvenience caused.
Kindly provide our office with a id number or account number to ensure effective investigation and feedback
Regards
Daphne Le Grange
Thank you for bringing this matter to our attention.
We sincerely apologies on any inconvenience caused.
Kindly provide our office with a id number or account number to ensure effective investigation and feedback
Regards
Daphne Le Grange
