RK
Rebecca K

1 reviews | Active since Aug 2020

27 May 2025, 21:17

ABSA premium banking

I have an ABSA Premium Credit Card account. Last night, my account was overdrawn, resulting in the account being blocked and rendered unusable.

This morning, I transferred money into the account, expecting the block to be lifted immediately as was done in the past but to my surprise, this was not the case, or at least not entirely.

I have been able to make point of sale payments, but I am still unable to use the ATM, make EFT payments or transfer funds to my other bank accounts.

There are debit orders linked to a different bank account but most of my funds are stuck in the CC account, goes without saying that if I miss these payments, IT WILL AFFECT MY CREDIT SCORE NEGATIVELY.

I have called ABSA call centers, the agents had a ball passing me from one to the other without actually doing or resolving anything.

Given that I made a payment into the account in the morning already (before 8am, it's now past 9pm), I believe the block should have been lifted by now. But I should be so lucky 😞

What an absolute nightmare. And I bet there will be absolutely nothing done to rectify this.

How is standard bank or fnb? Looking to move everything there.

0
Replies (2)
Absa
Absa's reply28 May 2025, 09:06
Official
Dear Rebecca Kekana  Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number to your complaint is  C-***1. Kind regards, Group Customer Care Rezona Louw 
Absa
Absa's reply29 May 2025, 09:42
Official
 Dear Rebecca Kekana

We refer to your complaint posted on Hellopeter.

Thank you for bringing this matter to our attention, the reference number for your complaint is C-***1.

Please accept our sincere apology for any inconvenience caused.

Kindly provide our office with your account or ID number by close of business 29 May 2025.

Regards,

Rezona Louw

Specialist Case Manager: Social Media
Customer Value Management: Customer Care

T +11 ***

Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa

www.absa.africa

CONFIDENTIAL