Absa Premium Banking

I was on Platinum banking than Absa notified me to upgrade to Premium Bank. The deal was Absa will charge me R1 for a new Premium Banking, to my suprise I was charged R120 . When I enquired att Brooklyn Mall Absa I was told there's no such thing as paying R1 for a new card. I did call Absa Premium Banking and was told I will be refunded in the next 48 hours. Well today its 8 days since they said they will refund me. I am owk with the R120 my problem is why Absa would lie to us abour R1 fee for new cards.