DB
De B
1 reviews | Active since Nov 2013
09 Sept 2021, 10:12
ABSA Premier Credit Card
I am an ABSA Premium Credit Card holder. In June 2019 I have restructured my budget facility for about 90k over 48 months. My balance now is 33k. Today I asked if I can restructure and replace the current budget facility with 50k or 60k over 48 months. It was declined. Now how could ABSA approve a 90k budget facility, but decline a 50k to 60k budget facility. I am not happy at all with ABSA Premier Card Division. I have never skipped any payments, was never late with any payment and yet they cannot fulfill my request.
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Replies (3)
Absa's replyOfficial
09 Sept 2021, 15:26Dear De Villiers Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***6. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care
Absa's reply09 Sept 2021, 15:26
Official
Dear De Villiers Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***6. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care
DB
De B's updateReviewer Update
13 Sept 2021, 12:08So everything turned out positive. My request was misunderstood by the call centre agent. Big thumbs up to Isabelle for sorting this out. My confidence in ABSA has been restored fully.
DB
De B's update13 Sept 2021, 12:08
Reviewer Update
So everything turned out positive. My request was misunderstood by the call centre agent. Big thumbs up to Isabelle for sorting this out. My confidence in ABSA has been restored fully.
Absa's replyOfficial
13 Sept 2021, 12:18Dear De Villiers,
It is indeed pleasing to receive complimentary remarks about the staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Daphne Le Grange
It is indeed pleasing to receive complimentary remarks about the staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Daphne Le Grange
Absa's reply13 Sept 2021, 12:18
Official
Dear De Villiers,
It is indeed pleasing to receive complimentary remarks about the staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Daphne Le Grange
It is indeed pleasing to receive complimentary remarks about the staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Daphne Le Grange