ABSA Prejudiced against foreign nationals

<p>I called Absa on the 2nd of November 2016 and spoke to a consultant from the department that deals with 32 day accounts. All the assistance I needed was for the consultant to provide me with my account number which had changed to a Through Save account previously a 32 day Account. He told me he could not pull up my information because I was using a passport number and therefore I had to physically go to a branch to obtain such simple information. Why does ABSA not make provisions for foreigners to get telephonic assistance? Are we not paying the same amount to recieve the same service as the locals? This is prejudice and its unfair treatment.</p>