1 reviews | Active since Mar 2018
ABSA Powerball not paying out winnings
Hi, Please be careful when playing Lotto and Powerball through the ABSA app. I played the Powerball and Powerball Plus numbers on the 10th of July. One of the rows, I got 4 correct numbers + Powerball. This should have translated to R 4 083.80 in winnings, but the only money I received was R20.80 (I assume this was for a few other rows where I got the powerball number correct etc.).
I have not yet received my winnings, even after a few days, and after calling ABSA, they mentioned that I must sort it out through Ithuba National Lottery. However, after speaking to Ithuba, they mentioned because I played through the ABSA application, I must sort out and receive the winnings from ABSA directly.
I am afraid that I will not receive my winnings. This is really disappointing as I fear that as soon as you win a the Powerball, or a substantial amount, then ABSA will not provide you with the winnings.
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically .
Kind regards,
Lebogang Masiane
Group Customer Care
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically .
Kind regards,
Lebogang Masiane
Group Customer Care