BC
Billy C
1 reviews | Active since Jul 2020
12 Oct 2020, 13:51
ABSA possibly *********
I believe the most ********* and disingenuous accounting practice by ABSA savings account. I haven't used my savings account since mid 2019 and each month I get a statement showing R0 balance with footnote that R29.00 service fee is pending. Eventually after covid, I decided today to close the account. I was totally shocked that I owe ABSA R660.00 to close the account! I argued with the Branch Manager that the statement only shows R29.00 fee pending not an accumulated fee pending of R660.00. Granted the savings account CANNOT have a negative balance, BUT ABSA Statement can have a footnote that the fees are accumulating and show THAT as a note!
This is TOTALLY UNACCEPTABLE!
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Replies (2)
Absa's replyOfficial
12 Oct 2020, 15:40Dear Billy Cordani Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***8. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Absa's reply12 Oct 2020, 15:40
Official
Dear Billy Cordani Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***8. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
BC
Billy C's updateReviewer Update
12 Oct 2020, 16:40Appreciate your promptness
BC
Billy C's update12 Oct 2020, 16:40
Reviewer Update
Appreciate your promptness