Absa - poor telephonic customer care

<p>Until 3 day ago, I have had exemplary service from Absa. Since then I have had nothing but bad customer service. I have been told hold on and before one knew it, I was speaking to someone else. I purchased Telkom airtime via my internet banking, I deleted the token message in error. I called the call centre to assist me with retrieving the token. The first lady told me , there is nothing we can do right now , you need to wait 48 hours, clearly she was not listening to me. Eventually she attempted to assist me, however no information was displayed. She advised me a reference number would be sent to my handset(I am still awaiting it) No response to date. I called them again this morning and was transferred thrice after a curt please hold on ...I think they forgot the words "I'll transfer you to the correct department.</p>