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Moses M

1 reviews | Active since Jun 2017

03 Jun 2017, 10:06

Absa Poor services

<p>On the 29th of May 2017, I lended at the cape Town airpot. I then went staight to the ABSA brach at the aiport to activate my credit card, which was in credit with my savings. The card was activated, I then went to rent a car only to find out that my credit card has expired. My problem is that ABSA has a very poor service, why they did not inform me that my credit card has expired, yet every month they have been debiting me for services for an expired credit card (for the past 2 years). My holiday was messed up thanks to ABSA's poor services. After this experience I'm thinking of moving my business account to another bank which can offer me a beeter services </p>

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Replies (1)
Absa
Absa's reply05 Jun 2017, 10:16
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,