1 reviews | Active since Aug 2018
Absa poor service / unlocking of internet banking
Absa once again! I had a simswop for my new phone... Absa blocked my account (which I understand). Went into Paarden Island (Cape Town) branch at +- 11.00 to fix this problem. Lady at reception/customer care who helped me said it will be 3 hours before my internet banking will be unlocked. Well, guess what? It is now 19.35 and it's still not unlocked! I am really disgusted by Absa's service!
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd