ABSA POOR SERVICE TO FICA ACCOUNT

I simply cannot believe how the services at ABSA has deteriorated. My Aunt is 85 and has now made more than 3 unsuccessful attempts to FICA her account at ABSA. Every time there is a problem and the staff simply tel her try again and again. My Aunt has difficulty to walk, has no transport. It is a major process for her to get to ABSA. Shame on you for treating our elderly in such manner. She has been to ABSA again today, 25 March and could once again not be assisted, the system is offline. Her account will be locked on 1 April and ABSA has not concern or alternatives to assist her. She was simply told to TRY AGAIN. Pathetic