Absa poor service regarding payment relief

The company I work for went into business rescue the beginning of March so i phoned in on the 25th of March to find out what my options were as we were on shortened working hours and was told i should phone back in April as absa will have payment relief program starting April. I phoned in on the 2nd of April to apply for payment relief and the consultant opted me in, i also recieved the sms and opted in. I phoned back 5 minutes later to confirm and was informed that i was opted in again. I was also told that you can be one month in arrears. The company i work for had to close its doors so everybody was retrenched on the 21 of april and we got a settlement on the 22nd of april, the settlement was basically two times the amount of my home loan and i was going to use this money for living expenses and cover other essential services. You debited my account for the home loan even after i was told i was opted in since then i have been trying to find out what the reason for this is. I have made numerous calls to absa and spoke to about 8 different consultants and no one could give me a clear answer. I was opted in again by consultant Clarisa who was supposed to phone me back twice but never did, only to find out the following day i was opted out again. I also spoke a team leader called Frans who promises to get back to me and never does. I have been a client for almost 30 years and has had a bond with you for 16 years if this is the service you give to customers I will be taking my business to a bank that appreciates it's customers.