sD
sivan D
1 reviews | Active since Apr 2017
08 Aug 2022, 18:20
ABSA Poor Service - Home loan cancellation figures and withholding funds
I have been a client of ABSA nearing 20 years and have had 2 home loans with them. I recently sold my property and was debited by an extremely large cancellation fee, with no explanation on how it was calculated. I sent an email but all I received back was an electronic receipt to say they will respond to me, which they haven't as yet.
Further to this I was due a months refund on my bond account but I haven't received it as yet even though the property is already registered and the bond account is closed.
Its absolutely poor service and the personal assisting me dont seem to have answers.
If I don't get my money including my cancellation amount which in my opinion makes no sense as I had placed proper notifications then I will be moving my business account and my personal account to another bank where I will get the service I deserve.
Sivan
Helpful (0)
Replies (5)0
Replies (5)
Absa's replyOfficial
10 Aug 2022, 12:40Dear Sivan Dhaver
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***9.
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply10 Aug 2022, 12:40
Official
Dear Sivan Dhaver
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***9.
Kind regards,
Group Customer Care
Rezona Louw
sD
sivan D's updateReviewer Update
11 Aug 2022, 09:12Sorry this response is unacceptable. The fact that i was emailed a few days ago to explain why the cancellation fee should be waivered is telling. That amount has still not been explained to me regarding how it was calculated. If the full amount is not returned I will be moving banks in the coming few days.
sD
sivan D's update11 Aug 2022, 09:12
Reviewer Update
Sorry this response is unacceptable. The fact that i was emailed a few days ago to explain why the cancellation fee should be waivered is telling. That amount has still not been explained to me regarding how it was calculated. If the full amount is not returned I will be moving banks in the coming few days.
Absa's replyOfficial
11 Aug 2022, 11:23Dear Sivan Dhaver
Thank you for your posting.
Please refer to our email sent to your personal email address.
Please refer to our email sent to your personal email address.
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply11 Aug 2022, 11:23
Official
Dear Sivan Dhaver
Thank you for your posting.
Please refer to our email sent to your personal email address.
Please refer to our email sent to your personal email address.
Kind regards,
Group Customer Care
Rezona Louw
sD
sivan D's updateReviewer Update
12 Aug 2022, 11:01Rezona Louw
Your generic email response is insufficient. I haven't received any indication on why exactly i was debited with such a high cancellation fee. From my understanding the bond settlement figures should have included all costs. Why was this debited over a week later from my account which had a surplus. I was not given any explanations and up to now there is nobody from ABSA that's willing to explain to me why the amount was debited. ABSA was even contacted by Kloppers, which is the law firm who handled my registration and they too had no response.
Why does it have to take up until next week to basically provide a simple breakdown on how the cancellation fee was calculated and why it was not included in the full bond settlement amount which I knew about from speaking to the lawyers handling the home registration.
This to me is simply ***** on the part of ABSA. I want answers and I want my money back. This is a disgrace.
Your generic email response is insufficient. I haven't received any indication on why exactly i was debited with such a high cancellation fee. From my understanding the bond settlement figures should have included all costs. Why was this debited over a week later from my account which had a surplus. I was not given any explanations and up to now there is nobody from ABSA that's willing to explain to me why the amount was debited. ABSA was even contacted by Kloppers, which is the law firm who handled my registration and they too had no response.
Why does it have to take up until next week to basically provide a simple breakdown on how the cancellation fee was calculated and why it was not included in the full bond settlement amount which I knew about from speaking to the lawyers handling the home registration.
This to me is simply ***** on the part of ABSA. I want answers and I want my money back. This is a disgrace.
sD
sivan D's update12 Aug 2022, 11:01
Reviewer Update
Rezona Louw
Your generic email response is insufficient. I haven't received any indication on why exactly i was debited with such a high cancellation fee. From my understanding the bond settlement figures should have included all costs. Why was this debited over a week later from my account which had a surplus. I was not given any explanations and up to now there is nobody from ABSA that's willing to explain to me why the amount was debited. ABSA was even contacted by Kloppers, which is the law firm who handled my registration and they too had no response.
Why does it have to take up until next week to basically provide a simple breakdown on how the cancellation fee was calculated and why it was not included in the full bond settlement amount which I knew about from speaking to the lawyers handling the home registration.
This to me is simply ***** on the part of ABSA. I want answers and I want my money back. This is a disgrace.
Your generic email response is insufficient. I haven't received any indication on why exactly i was debited with such a high cancellation fee. From my understanding the bond settlement figures should have included all costs. Why was this debited over a week later from my account which had a surplus. I was not given any explanations and up to now there is nobody from ABSA that's willing to explain to me why the amount was debited. ABSA was even contacted by Kloppers, which is the law firm who handled my registration and they too had no response.
Why does it have to take up until next week to basically provide a simple breakdown on how the cancellation fee was calculated and why it was not included in the full bond settlement amount which I knew about from speaking to the lawyers handling the home registration.
This to me is simply ***** on the part of ABSA. I want answers and I want my money back. This is a disgrace.
Absa's replyOfficial
12 Aug 2022, 13:17Dear Sivan Dhaver
Thank you for your posting.
Our office is busy with the investigation of your complaint and will provide you with feedback as soon as our investigation is concluded.
Our office is busy with the investigation of your complaint and will provide you with feedback as soon as our investigation is concluded.
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply12 Aug 2022, 13:17
Official
Dear Sivan Dhaver
Thank you for your posting.
Our office is busy with the investigation of your complaint and will provide you with feedback as soon as our investigation is concluded.
Our office is busy with the investigation of your complaint and will provide you with feedback as soon as our investigation is concluded.
Kind regards,
Group Customer Care
Rezona Louw