Absa poor service from the credit assesses and I’m not under debt review

Hi my name is Byronne van der westhuizen..I’m am so disappointed in my bank as last year a company put me on debt review by mistake and then taken me off...all my accounts has been fixed except for Absa...I’m sent Absa a lot of documents stating I’m not on debt review but every time I apply for a top of on my loan they say declined because I’m on debt review...I spoke to TransUnion yesterday and they said they don’t understand why Absa says I’m on debt review as my name was taken off last year Jan already..I spoke to sipho from credit assesses from Absa yesterday and explained the story and told her that TransUnion said my name is not under debt review.i even called a Absa debt review and the lady said I’m not under debt review and the credit assesses must even phone them and she will tell them.. when I spoke to sipho from Absa credit assesses and told her this she was so rude with me over the phone and said I’m must call credit beures and they don’t deal with TransUnion..I said to going forward what must I do and she said call this number ***... when I called this number it’s the same company TransUnion that advised me I’m not under debt review.. This has been going on for nearly 2 years that I can’t apply for a loan at Absa and I’m a premium client that has never missed any payment on all my account with a Absa..

I feel that Absa needs to fix there system and even all the documents I’ve sent in the pass 2 years to Absa stating I’m not under debt review..

I would like a senior manager to call me and also to make sure that sipho from the credit assesses goes through a proper customer service training as she doesn’t know how to speak to clients.

E