ABSA Poor Service

processing a funeral claim fromy ABSA it's mission impossible ,ABSA offers high level of poor customer service ,incompetence staff and senseless reasons .

*I processed a claim on the app on 3 July got a message that a consultant will call me even today 14 July no calls received. *I went to Kolonade branch on 08 July ,submitted all required documents. Was told will pay out within 24 to 48 hrs ,even today no feedbackids or payout received *I called on 9 July to follow up was told I did not submit anything I must go back to the branch *called them 13 julyou and send proof that documents were submitted on 8 July, was promised that the matter will be escalated. *followed up on 14 spoke to a sincere and level headed consultant named Joyce she promised to escalate the matter,after asking why the matter was not escalated yesterday as promised ,she went to ask her colleague who arrogantly said this matter is not urgent