Absa Poor Service Delivery

Poor Service Delivery

I am extremely disappointed with the service delivery at Absa. I was allocated a Private Banker and am absolutely disgusted with the service delivery that I have received. Over a period of two months I requested my savings account to be ported in a cheque account. Over the past few months various communications and emails I had to hear various excuses as to why the account has not been opened. the latest was that I hadn't submitted all documents when they in fact have lost documents I had submitted to them.

Being a private bank client I would have expected better service delivery from a bank which claims that it provides good services. Although I have been a client with Absa for many years, I have reached a state of absolute disgust and am considering termination of my accounts with them. If they can fail to provide a basic service it is difficult to trust in their professionalism and ability to handle my account. They are losing a valuable client and its embarrassing how poorly my account was handled and has not been resolved as yet. The consultant involved in handling my account is extremely poor on her s****s and communication. Absolutely disappointed.