CE
Cecilia E
1 reviews | Active since Jun 2020
29 Jun 2020, 13:41
ABSA poor service
Submit ABSA home insurance cancellation last year November 2019 and got confirmation email vetting approval from ABSA, but today ABSA informed me that they do not accept the email as it needs to be on a letter head. Only now requesting something else they telling me this which delay my process on another deal. Totally unacceptable and poor service after submitting everything and got confirmation from them. Struggling since 11 June to get new approval with ABSA home loan and now delaying due to ABSA not having letterhead confirming cancellation. They do not accept their own email confirmation.
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Absa's replyOfficial
29 Jun 2020, 15:45Dear Cecillia
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically with in 4 hrs.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically with in 4 hrs.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply29 Jun 2020, 15:45
Official
Dear Cecillia
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically with in 4 hrs.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically with in 4 hrs.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management