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Denzel L

1 reviews | Active since Feb 2021

28 Mar 2023, 10:43

Absa poor service

Had a personal loan with Absa. Settled the loan and then showed an amount of +-R800 still outstanding. End of the month debit order for more than R1000 went off my bank and now still showing an outstanding amount of more than R1000. Did send Absa various mails but no luck

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Replies (3)
Absa
Absa's reply28 Mar 2023, 11:07
Official
Dear Denzel Louw

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for  your complaint is C-***4 Kind regards,Group Customer Care
Pravesh Bejay
DL
Denzel L's update29 Mar 2023, 17:49
Reviewer Update
Big fame to mr. Pravesh Bejay. He assisted and sorted out my issue to the point of conclusion excellently. Absa needs more people like him. Thank you Pravesh
Absa
Absa's reply30 Mar 2023, 08:42
Official
Dear Denzel

Thank you for the above compliment, much appreciated.

Kind regards,Group Customer Care
Pravesh Bejay