ABSA Poor Service

Poor service from ABSA. I am a relatively new client to ABSA, after receiving some poor service from my previous service provider. Moved my bond, debit orders etc to ABSA, and was planning to get some more products in order to get better rewards. Firstly, the banking app can't even compare to some of the competitors, you can't really do anything, and the functionality is inferior. Every time I try to get something done there is some excuse as to why it can''t be done. They always seem to be very busy, they close before their competitors, and the branch that I usually go to is completely closed due to covid. What a convenient excuse to completely close a branch. My banking app doesn't work, which means that I can't make payments or transfers, but they are unable to help me telephonically, they would rather have me stand in a que during covid to get this sorted out. Fed up with bad service!